Privacy Policy

Privacy Policy 

Protecting your private information is our priority. This Statement of Privacy applies to www.spanatures.com, and Spa Natures, LLC (SN) and governs data collection and usage. The Spa Natures, LLC website is a Shopify online store site. By using the SN, you consent to the data practices described in this statement. 

NOTE:Our privacy policy is subject to change any time without notice. To make sure you are aware of the changes, please review our privacy policy periodically.

 Collection of your Personal Information

In order to better provide you with products and services offered, Spa Natures LLC may collect personally identifiable information, such as your:

First and Last Name, Mailing Address, E-mail Address, Phone Number.

  If you purchase SN products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

 SN may also collect anonymous demographic information, which is not unique to you, such as your: Gender, Race, Skin Type and complexion. 

We do not collect any personal information other than what is described above. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; signing up for special offers from selected third parties; sending us an email message; submitting your credit card or other payment information when ordering and purchasing products and services. We will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

 Use of your Personal Information

Spa Natures, LLC collects and uses your personal information to operate and deliver the products and servides you have requested.

 SN may also use your personal information to inform you of other products or services available from our affiliates.

Sharing Information with Third Parties

Spa Natures, LLC does not sell, rent or lease its customer lists to third parties.

SN may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to us, and they are required to maintain the confidentiality of your information.
We may disclose your personal information, without notice, if required to do so by law, to address a theft or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on us or our site; (b) protect and defend the rights or property of Spa Natures LLC; and/or (c) act under exigent circumstances to protect the personal safety of users of Spa Natures LLC, or the public.

Tracking User Behavior

Spa Natures LLC may keep track of the websites and pages our users visit in order to determine what products and services are the most popular. This data is used to deliver customized content and advertising within SN to customers whose behavior indicates that they are interested in a particular subject area. 

Automatically Collected Information

Spa Natures LLC may automatically collect information about your computer hardware and software. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of our website.

Use of Cookies

The Spa Natures LLC website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Spa Natures LLC pages, or create an account with our site or services, a cookie helps us to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Spa Natures LLC website, the information you previously provided can be retrieved, so you can easily use our features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Spa Natures LLC services or websites you visit.

Security of your Personal Information

Spa Natures LLC secures your personal information from unauthorized access, use, or disclosure. SN uses the following methods for this purpose:   SSL Protocol.

 When personal information (such as credit card number or bank account info) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

 Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

• Delete your personal information from our records; and
• Direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

• Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
• Detect security incidents protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
• Debug to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
• Comply with the California Electronic Communications Privacy Act;
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
• Comply with an existing legal obligation; or
• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Children

Spa Natures LLC does not knowingly collect personally identifiable information from anyone under the age of 13 years old. If you are under the age of 13 years old, you must ask your parent or guardian for permission to use this website.

E-mail Communications

From time to time, Spa Natures LLC may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Spa Natures LLC or click on a link therein

If you would like to stop receiving marketing or promotional communications via email from Spa Natures LLC, you may opt out of such communications by clicking on Unsubscribe in the email and follow instructions to make necessary choices. 

Changes to this Statement

Spa Natures LLC reserves the right to change this Privacy Policy anytime without any notice. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information

Spa Natures LLC welcomes your questions or comments regarding this Statement of Privacy. If you believe that SN has not adhered to these policies, please contact Spa Natures, LLC at:

 Email Address:

info@spanatures.com

Policies

NOTE: It is very important to us that we ship products you ordered to your full satisfaction swiftly as we can. We know that you are eager to try out the products you ordered. Hence the following practices are in place to ensure our highest quality of our services.

Tracking, Shipping and Delivery:

• When you place an order for product(s), you will receive an email confirmation. You can track your order by clicking the link or copy and paste it on the web browser in the email.
• All orders are processed within 1 business day (excluding Saturdays, Sunday and US Public Holidays).
• Shipments in the US are expected to be received within 3-5 days. Shipments outside of the US (international) will take 7-10 days. These days are assessed if the destination from or to is not affected by unforeseen challenges such as natural disasters or strikes etc.

Canceling or changing an order:

• We can assist you to cancel or change your order if you contact us within 2 hours of your order placement. Please email:info@spanatures.com

Shipping Charges:

• Domestic orders within the US and Canada we deliver for free when $60 or more. International orders except Canada shipping charges are $15 or less based on the order. 

Exchange, Refund and Return Policy:

• We are committed to providing you products that meet your satisfaction. Hence we have a 30-day money back guarantee.  You can return or exchange your product if you are not satisfied. However, refunds are accepted or rejected at sole discretion of Spa Natures, LLC.
• Within 30 days of your purchase with proof of your purchase by providing your order number email:info@spanatures.com. We will confirm your request within 1 day. Upon confirmation, you can ship to:

Spa Natures, LLC, PO Box 8448, Goleta, CA USA 93118

• Once your package arrives, we will inspect and depending on whether your refund is approved, will initiate the refund. It will be credited to you towards the same source of payment at the time of purchase. Please note that banks take longer to credit your account, hence allow 5-10 days.
• If you haven’t received your refund after 10 days since the confirmation of the approval of the return, please email :info@spanatures.com
• NO RETURNS OR REFUNDS WILL BE PROCESSED FOR WHOLESALE ORDERS!